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High & Low's highest priority is guest satisfaction. If you are not 100% satisfied with your purchase, please reach out to us and we will be happy to assist you!
Do you provide International delivery?
Yes! We ship internationally all around the globe.
How do I return an item?
Please reach out to us via text, call, or email. We will be happy to assist you with your return.
What is your returns policy?
Any product in its original condition may be returned up to 60 days after purchase. Your return package must be postmarked within 60 days after the purchase date. Returns postmarked after 60 days from the purchase date will not be accepted. Refunds will be processed within 7 days after we receive your return package. The refund will be issued to the original payment method. The initial shipping fee, if any, is non-refundable.
How do I track my order?
Once your order has shipped, an email with your tracking number will be sent to you.
How can I contact your couriers?
Courier contact information is included in your email with the tracking number and other shipping information.
What are your shipping options?
There are three options for shipping speed. These include:
1. Flat Rate
Shipping rates are subject to change based on location and speed of shipment.